Your system comes with Dell’s Base Hardware Warranty*. If your system encounters an issue that is covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way for your system to be repaired.
When you customize your system you will find these other support options, with ProSupport Plus offering the most complete support service:
ProSupport Plus, Dell’s most complete* support service for PCs and tablets*, is the only support service that can prevent issues before they occur. Dell’s SupportAssist will detect when a hard drive or battery is about to fail, automatically create a case for resolution and notify the customer that the new hardware is on its way. This end to end support service also includes 24x7 priority access to ProSupport engineers who provide help for hardware and software challenges, repair for devices that are accidentally damaged and the ability to keep a hard drive after replacement allowing you to ensure your data is stays secure.*When necessary, Dell will provide onsite* support to ensure repairs are done quickly and conveniently. ProSupport Plus provides all the support essentials that will reduce downtime automatically.
Dell ProSupport* provides direct access to ProSupport engineers who provide help for hardware and software challenges 24x7. Plus, Dell SupportAssist technology remotely monitors PCs and tablets, provides notifications for issues that arise and automatically creates a case to resolve them. When necessary, Dell will provide onsite* support to ensure repairs are done quickly and conveniently.
Accidents happen, and with Dell’s Accidental Damage Service* you can reduce the downtime. We’ll repair a laptop damaged by an electrical surge, liquid spill or drop.
Customization and setup
Deployment services Our end-to-end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.
Managed deployment Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments that require a single point of contact.
Custom factory integration Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services, such as custom configuration, consolidation and integration in our factory so that you can deploy your systems right out of the box.
ImageDirect ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage and load custom images for Dell commercial client systems.
Intel® AMT and Intel vPro™ support — Not supported on Latitude 2100. For Intel AMT and Intel vPro customers, new deployment service options such as unique password prepopulation, pre-configured management settings and no-touch deployment can help ease deployment concerns while saving time and money.
Advanced configuration services — Not available on Latitude 2100. With advanced configuration services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive, select boot order, change BIOS settings and modify various standard software configuration settings. Asset Recovery Services Asset Recovery Services offers safe and environmentally appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.