Your system comes with Dell’s Base Warranty*. If your system encounters an issue that is covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way for your system to be repaired.
When you customize your system you will find these other support options, with ProSupport Plus offering the most complete support service:
Dell ProSupport Plus is Dell’s premium support service that automates support for PCs and tablets* to prevent issues before they occur and quickly resolve issues when needed. Dell’s SupportAssist will detect when a hard drive or battery is about to fail, automatically create a case for resolution and notify the customer that the new hardware is on its way. ProSupport Plus combines 24x7 expert hardware and software support by ProSupport engineers, onsite* repair after remote diagnosis, repair for devices that are accidentally damaged and the ability to keep a hard drive after replacement to ensure data security*.
Dell ProSupport* provides direct access to ProSupport engineers who provide help for hardware and software challenges 24x7. Plus, Dell SupportAssist technology remotely monitors PCs and tablets, provides notifications for issues that arise and automatically creates a case to resolve them. When necessary, Dell will provide onsite* support to ensure repairs are done quickly and conveniently.
Accidents happen, and with Dell’s Accidental Damage Service* you can reduce the downtime. We’ll repair a laptop damaged by an electrical surge, liquid spill or drop.
Data Management and Protection
Asset Management and Protection
IT Advisory Services
Keep Your Hard Drive* helps you retain control of sensitive data.
Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive.
Accidental Damage Protection repairs or replaces accidentally damaged systems.
System Tracking and Recovery tracks lost or stolen systems.
Extended Battery Service covers an optional replacement battery during a system’s three-year limited warranty period.
Provides enhanced proactive capabilities through:
Designated Technical Account Manager
Performance benchmarking, custom reporting, planning and assessments
Customization and setup
Installation Services For fast, trouble-free installation of your system, including installing into a pre-built rack where applicable. For advanced installation requirements your Dell representative can provide a customised quotation.
Deployment services Our end-to-end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.
Configuration Services With Dell Configuration Services, your company receives fully functional systems ready for use by end users or for installation in your data center.Dell Configuration Services can help remove the complexity and frustration associated with deploying new equipment. You avoid excessive downtime in deploying new systems and can eliminate the risks and unnecessary complexity associated with supporting nonstandard configurations in your environment.
Imaging Have your image loaded on your PCs prior to shipping. By allowing Dell Services to load your image as your systems are being built, you’ll be able to receive fully imaged laptops and desktops and minimize disruption to your day-to-day operations.
Asset Tagging/Shipping Labels Want to be able to control and effectively manage the status of your computer equipment? Our asset tags and ship-box labels make identifying, tracking, securing and recovering your computers easier, simpler and more affordable.
System Tracking and Recovery Computrace by Absolute® Software helps your organization locate lost or stolen systems and protect the corporate data that resides on these machines. Computrace allows you to centrally manage your IT assets, identify missing assets and enforce software policies. In the event of loss or theft – Computrace One can help recover the asset.
BIOS Customization Allows customization and personalization of BIOS information for your organisation . An automated way to save time and effort creating basic system settings. Provides additional security and change control.
Hard Drive Partitioning Minimize the risk of damaging crucial Operating System files and increase flexibility by storing your data on separate partitions with no need to purchase and install expensive disk partitioning software.
Asset Resale and Recycling Asset Resale and Recycling offers safe and environmentally appropriate disposal or donation solutions for outdated or end of life IT assets. This service include transportation, flexible logistics, equipment processing, donation charity nomination, detailed data security and environmental reports at affordable prices.