Introducing Dell ProSupport
Dell ProSupport – Designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Mission Critical* - Perfect for server and storage
environments where avoiding unplanned downtime and reducing recovery time through
priority response are a must. The package includes priority 4-hour onsite*
service or optional 2-hour response with 6-hour hardware repair,
Dell's proven Critical Situation process, and emergency dispatch.
||Data Management and Protection |
- Keep Your Hard Drive *helps you retain control of sensitive data.
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Enterprise-Wide Contract - Provides enhanced proactive capabilities through:
Proactive Maintenance - Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Remote Advisory Options - Provides telephone and Internet access to technical expertise for
specialized applications and solutions such as Microsoft Exchange, Virtualization, and more.
|Customization and Set-Up|
|EDT Installation |
Enhanced installation and configuration with Dell professional project management and documentation. A project manager will be acting as the single-point-of-contact for the entire installation project from pre-site audit to co-ordination of the installation and delivery of post-project documentation.
|Comprehensive Training |
Get the skills you need to keep pace in today's competitive IT environment with comprehensive training and certification courses. Dell offers a vast array of instructor-led classes and online training courses in a range of topics from server maintenance to in-depth technical overview of specific systems.