Having the right backup solution is key to protecting your critical information. So is having the right support. Dell ProSupport is a portfolio of globally-consistent, customer-driven support services that provide businesses of all sizes with flexible, reliable and easier support solutions.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT
professionals like you. Dell ProSupport for IT provides:
7x24 Direct access to Dell Expert Centers
Fast-track dispatch for Dell-certified technicians
Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, productivity and sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
SPEED OF RESPONSE
Mission Critical* - Perfect for server and storage environments where
avoiding unplanned downtime and reducing recovery time through priority
response are a must. The package includes priority 4-hour onsite* service
or optional 2-hour response with 6-hour hardware repair, Dell’s proven
Critical Situation process, and emergency dispatch.
Keep Your Hard Drive* - Enables you to control your sensitive data by retaining your hard drive and helps you comply with current data privacy regulations to help mitigate risks associated with regulatory or civil liabilities.
Proactive Maintenance - Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
Remote Advisory Options - Provides telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, and more.
Basic Hardware Warranty
Basic Support Ideal for non-essential application environments. This service offers business-hour, phone-based support* for hardware-only issues with Next Business Day On-Site Service following completion of phone-based troubleshooting.
Additional Service Offerings
Comprehensive Storage Training and Certification Through comprehensive storage training courses, Dell provides expertise in implementing Dell storage into an existing IT infrastructure. If you are interested in validating or maintaining your skill sets for company compliance, the Dell Certified Network Storage Networking Professional Certification path is available.
Backup and Recovery To sustain the continued operation of your storage solution, you should engineer availability, security and reliability into every process from the outset. Dell can provide backup and recovery solutions that help ensure adequate procedures are in place to minimize or avoid data loss.
Storage Consolidation Our storage experts analyze existing infrastructure, operational practices and technical readiness to develop a roadmap for conducting a storage consolidation. They will also develop a detailed consolidation deployment plan as well as a validated and refined solution design.