Dell - Custom Factory Integration

Dell - Custom Factory Integration
Dell Services

Dell's Custom Factory Integration is a frontline solution that integrates hardware, images, applications, peripherals, and documents with your systems, as they're being built. It offers the following benefits:
  • Helps simplify and speed up deployment
  • Can lead to improved consistency and compatibility
  • Helps keep maintenance standards under control

Dell Global Services

Dell ProSupport
Infrastructure Consulting Services
Asset Recovery
Managed Lifecycle Services

More Information

Dell Services
Dell Service Contracts
Solution Center
How To Purchase Contact your Dell Sales Representative or call 1-800-WWW-DELL

The Right Approach to Custom Factory Integration

Dell Custom Factory Integration is offered on Dell LatitudeTM  notebooks, OptiPlexTM  desktops, Dell PrecisionTM  Workstations, and PowerEdgeTM  servers

After determining your needs, Dell performs custom configurations during the initial system build. Our 'one-touch' process of custom integration means that systems are not twice built or twice shipped via factory or multiple-vendor channels. High quality Dell products are custom configured to your specifications and delivered direct to you from our ISO 9001-certified factory.

NEW! ImageDirect

Securely create, load and manage custom images onto the Dell client systems you purchase. We have fully integrated ImageDirect into our production systems so that the images you create can be seamlessly applied to your systems during the manufacturing process. Additionally, by allowing you to focus on the management of a single image that works across multiple platforms and departments and by substantially automating much of this work, ImageDirect can streamline image management and enable more robust client images.

Using icon-driven functionality, the Dell ImageDirect service prompts you to import, create and manage images; upload and manage components; and download images and drivers. Depending on your needs, you can import and/or build images to your specifications. Additionally, images can be downloaded for validation in your environment. This helps to ensure a consistent software build throughout your organization and helps you meet any licensing and compliance requirements.

Server Software Integration

Custom or standard configurations of standard, custom or proprietary software can be installed in our factory environment based on your requirements and schedule. In this manner, you can ensure systems will have the same version of the same software. Server software integration includes:

Scripted OS Integration

  • Microsoft Windows Server 2003
  • Microsoft Small Business Server 2003
  • Red Hat Enterprise Linux
  • SuSE Linux

Customer Application Solutions
  • DBMS (Oracle 10g, SQL Server 2005)
  • Microsoft Operations Manager 2005
  • Enterprise Resource Planning (SAP, PeopleSoft)
  • Disaster recovery and backup
  • Proprietary and third-party application installations

Desktop, Notebook and Workstation Software Integration

You can choose custom or standard configurations of standard, custom, or proprietary software to be installed on your desktop, notebook and workstation systems including:
  • Software image loads of all your major operating systems
  • Windows XP
  • Red Hat Linux
  • Proprietary and third-party applications loads
  • Hard drive partitioning
  • Image Management Services

Hardware Integration

Having your hardware installed and configured at one time, in one place, presents many benefits including standardization and high dependability. Custom Factory Integration makes it possible by helping to ensure the integrity of your unique hardware configurations and making the process of upgrading or transitioning to new software simple. In addition, Custom Factory Integration standardization helps simplify system administration, training, and compatibility issues.

Hardware integration services cover:
  • Installation of industry-standard hardware components and the appropriate drivers, including: Network interface cards, modems, video cards, sound cards, internal storage devices, and hard drives.
  • Custom hardware settings, including: CMOS/BIOS settings, jumper settings, port settings, special scripting and hard drive partitioning.

Parts Replacement Program

The Parts Replacement Program offers Dell Custom Factory Integration customers a single point of contact, should they need to replace many non-standard, internal third party hardware components ordered through CFI for the duration of the system's service contract (3-year maximum).

By choosing Dell's Custom Factory Integration for their custom system needs, customers can eliminate the need to contact multiple manufacturers to replace non-standard parts. All standard Dell hardware components are covered by the standard Dell system limited* warranty and/or service agreement, and now most non-standard CFI parts can be covered for the same length of time by the Parts Replacement Program.

Ask your CFI Representative for more information on this program.

Asset Management Services

Asset Management Services make identifying, tracking, securing and recovering your computers easy, simple and affordable whether they are local, mobile or remote. All asset management services are available on Latitude™ notebooks, OptiPlex™ desktops, Dell Precision workstations, PowerEdgeTM  servers, and PowerVaultTM  storage systems.

Asset Security Service — Helps prevent loss or theft by enabling the factory integrating of both an asset security and loss control agent along with physical security devices.

Asset Tag Service — Allows you to select three different types of tags and custom box labels that can be applied to your systems. In addition, you can standardize inventory and asset tracking capabilities.

Asset Tracking Service — Helps simplify your daily asset management task by utilizing a factory integrated asset tracking agent that provides automatic, accurate reporting and tracking of hardware and software throughout your environment.

Image Management Services

Dell Image Management Services provide a fully functional image ready for system deployment, built by Dell imaging consultants according to your specifications.
  • Standard package provides hardware-dependent, platform specific image development.
  • Standard package includes development of a new image or migration of an existing image to a new operating system.
  • Dell Image Development Services (IDS) engineer works on-site according to pre-defined image specification agreed to by you and Dell.
  • Dell can maintain your image for industry changes such as driver updates.