Sometimes the biggest IT challenge is not having the IT staff or expertise internally to support your systems 24 hours a day. Dell ProSupport for End-Users combines expert hardware support with "how-to" support on popular software applications, giving you all the support you need to help maximize productivity.
Dell ProSupport for End-Users provides:
24x7 access to Dell experts to help keep your systems up and running
"How-To" support and Getting Started advice for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat
Single point-of-contact escalation management with customer-controlled severity levels
Global Command Centers to manage critical situations, monitor all onsite mission-critical dispatches, and provide proactive crisis management coordination and communication during events like natural disasters.
New Remote Support Features for Most Dell Servers with Proactive Systems Management
Efficiency and optimized operating expenses with Hardware Monitoring and Alerting
Automated Diagnostics to detect and diagnose for fast recovery
Accurate warranty status with customizable Warranty Expiration Notifications
Reduced complexity with a single warranty tracking and hardware monitoring portal