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Service Descriptions

Service Descriptions

Service Descriptions

Click here for Dell's Total Satisfaction Return Policy
Click here for Dell's Limited Warranty Statement
Click here for Dell's Hardware Phone Technical Support Policy
Click here for Dell's Software License Agreement

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Service Contracts
CUSTOMER MASTER SERVICES AGREEMENT
Customer Master Services Agreement
This agreement applies to the Service Descriptions set forth below unless you have a separate signed agreement with Dell in which case the separate signed agreement applies.



SUPPORT SERVICES
Dell ProSupport for Multivendor Software
Basic Hardware Service
Proactive Maintenance
Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries
Dell ProSupport
Dell ProSupport Force10 Service
Single Incident Expired Warranty Support
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description
On-Site Diagnosis
Gold Technical Support for OptiPlexTM , LatitudeTM , PrecisionTM , DimensionTM  & InspironTM  Service Description
Bronze Support - Premier Enterprise Support Services
Silver Support - Premier Enterprise Support Services
Gold Support - Premier Enterprise Support Services
OpenManageTM  Subscription Service
PowerVault Advanced Software & Configuration Support
Keep your Hard Drive
Dell ProSupport for OEM
ProSupport for Advanced Infrastructure Manager
Proactive Systems Management- Remote Installation Services
Dell Preventive Maintainence
Dell Partner Support for Cloud Services
Dell Compellent Copilot Optimize Service Description
Dell ProSupport Wyse
Out of Warranty Technical Support
Dell ProSupport Plus
Dell ProSupport Point of Need Service


IT Consulting and Professional Services
Software Asset Management Health Check Assessment
Virtual Image Development
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Dell Agile Consulting Services
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description
Dell Network Assessment Services



Deployment Services - End User Configuration & Deployment
Dell Configuration Services


Servers Links
Installation of Dell PowerEdge C-Series Servers

Client Installation
Client Installation


Asset Protection Options
Extended Battery Service
Battery Replacement Service (BRS)


Data Protection Options
Dell ProSupport Hard Drive Data Recovery
Keep your Hard Drive
Keep Your Hard Drive at Point of Need


DEPLOYMENT SERVICE
Client Installation (PC, Data Migration, Wireless, Peripheral) Service Description
Dell-EMC Installation Service Description
Dell EqualLogicTM  Service Agreement
PowerEdge Installation Service Description
PowerConnect Installation Service Description
PowerVault Storage Installation Service Description


Deployment Services – Enterprise Configuration & Deployment
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Dell Remote Consulting Services
Installation and Implementation of Dell Networking W-Series ClearPass
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Integration of a Dell Genomic Data Analysis Platform
Remote Implementation or Replication of Dell EqualLogic FS7xxx
Installation and Implementation of a Wireless LAN
Installation and implementation of Dell HPCC NFS Storage Solution — High availability
Installation and Implementation of a Dell Network Switch
Implementation of a Dell Fluid Cache for SAN


Logistics Services
Logistics Services


IT Management Software-as-a-Service (SaaS)
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.

EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
AlertFind


CONTRACTS NOT AVAILABLE FOR NEW PURCHASE:
Dell On Call Helpdesk Service Description
Dell DJ Out Of Warranty Battery Replacement Service Description
Windows®  2000 Datacenter®  Software Support for Dell PowerEdgeTM  Servers
Advanced Windows Support
DirectLine Software Support
DirectLine Plus Software Support
Premier Warranty Support Service for DimensionTM  & InspironTM 
Dell ProSupport Laptop Tracking & Recovery and Remote Data Delete
CompleteCareTM  Coverage
ProSupport for IT
Distributed Device Management - Asset Management
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Asset Management
Remote Infrastructure Monitoring


Virtualization Readiness Assessment:
Virtualization Readiness Assessment


Software support
ProSupport for Software

Dell ProSupport for Software


CLOUD SERVICES
Cloud Services Agreement - Canada
Dell Cloud with VMware vCloud Datacenter Service
Dell Cloud Service for Sharepoint Service Description


Solutions
Data Migration to a Dell Storage Array
Implementation of Dell vStart Compellent Solution
Installation and Implementation of Dell vStart Compellent Solution
Dell PowerEdge M1000e Blade Implementation Services


Networking
Installation and Implementation Dell SonicWALL Network Security Appliance


Installation and Deployment Services
Implementation of a Microsoft Cluster

All prices, specifications and promotional offers are subject to error, change and/or substitution at Dell's discretion at any time without notice. Dell cannot be responsible for errors in typography or photography. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to business customers in Canada with 99 employees or less. All purchases subject to your Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third party service agreement. Copies available on request or at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) offer per eligible system. Dell reserves the right to limit quantities to five (5) systems per customer.


Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

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