Service Descriptions

Service Descriptions

Service Descriptions

Click here for Dell's Total Satisfaction Return Policy
Click here for Dell's Limited Warranty Statement
Click here for Dell's Hardware Phone Technical Support Policy
Click here for Dell's Software License Agreement

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Service Contracts
CUSTOMER MASTER SERVICES AGREEMENT
Customer Master Services Agreement
This agreement applies to the Service Descriptions set forth below unless you have a separate signed agreement with Dell in which case the separate signed agreement applies.


HARDWARE SERVICE CONTRACTS
Hardware Services: On-Site or In-Home
Hardware Services: Return-to-Depot or Mail-In
DimensionTM  Hardware Service Agreement
Covers: Home and Small Business Next Business Day for DimensionTM  Customers. Except for public and corporate accounts.
Dell Basic Hardware Service Wyse



SUPPORT SERVICES

IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Dell Agile Consulting Services
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description


Support Service Options
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description
On-Site Diagnosis
ProSupport for Your Enterprise
Fast Track Dispatch
Basic Hardware Support
Proactive Maintenance
Accidental Damage Services
Gold Technical Support for OptiPlexTM , LatitudeTM , PrecisionTM , DimensionTM  & InspironTM  Service Description
Dell On Call Helpdesk Service Description
Bronze Support - Premier Enterprise Support Services
Silver Support - Premier Enterprise Support Services
Gold Support - Premier Enterprise Support Services
OpenManageTM  Subscription Service
PowerVault Advanced Software & Configuration Support
Keep your Hard Drive
Dell ProSupport for OEM
ProSupport for Advanced Infrastructure Manager
Proactive Systems Management- Remote Installation Services
Dell Preventive Maintainence
ProSupport for Force10
Dell ProSupport Service Description
Dell Partner Support for Cloud Services
Dell ProSupport for Cloud Services
Dell Compellent Copilot Optimize Service Description
Dell ProSupport Wyse
Out of Warranty Technical Support
ProSupport Plus Service Description


Client Installation
Client Installation


Asset Protection Options
Extended Battery Service
Battery Replacement Service (BRS)


Data Protection Options
Dell ProSupport Hard Drive Data Recovery
Dell ProSupport Certified Data Destruction
Keep your Hard Drive
Keep Your Hard Drive at Point of Need


DEPLOYMENT SERVICE
Client Installation (PC, Data Migration, Wireless, Peripheral) Service Description
Dell-EMC Installation Service Description
Dell EqualLogicTM  Service Agreement
PowerEdge Installation Service Description
PowerConnect Installation Service Description
PowerVault Storage Installation Service Description
Configuration Services (CFI) ImageDirect-2.6.2 April 2011


IT Management Software-as-a-Service (SaaS)
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.

EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
AlertFind


CONTRACTS NOT AVAILABLE FOR NEW PURCHASE:
Dell DJ Out Of Warranty Battery Replacement Service Description
Windows®  2000 Datacenter®  Software Support for Dell PowerEdgeTM  Servers
Advanced Windows Support
DirectLine Software Support
DirectLine Plus Software Support
Premier Warranty Support Service for DimensionTM  & InspironTM 
Dell ProSupport Laptop Tracking & Recovery and Remote Data Delete
CompleteCareTM  Coverage
ProSupport for End Users
ProSupport for IT
Distributed Device Management - Asset Management
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Asset Management
Remote Infrastructure Monitoring


Virtualization Readiness Assessment:
Virtualization Readiness Assessment


Software support
ProSupport for Software

ProSupport for Virtual Integrated System Self Service Creator
ProSupport for Advanced Infrastructure Manager
ProSupport for Dell Data Protection Encryption
ProSupport for Symantec Enterprise Vault
ProSupport for CommVault Simpana
ProSupport for VDI Blaster
Dell ProSupport for Software


Solution Support
ProSupport for Cloud Solution for Web Applications
ProSupport for Digital Forensics
ProSupport for Connected Classroom
ProSupport for Rugged Mobility


CLOUD SERVICES
Cloud Services Agreement - Canada
Dell Cloud with VMware vCloud Datacenter Service
Dell Cloud Service for Sharepoint Service Description


Solutions
Data Migration to a Dell Storage Array
Implementation of Dell vStart Compellent Solution
Installation and Implementation of Dell vStart Compellent Solution


Compellent Storage
Installation and Implementation of up to 2 Disk Enclosures into New Compellent Environment

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All prices, specifications and promotional offers are subject to error, change and/or substitution at Dell's discretion at any time without notice. Dell cannot be responsible for errors in typography or photography. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to business customers in Canada with 99 employees or less. All purchases subject to your Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third party service agreement. Copies available on request or at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) offer per eligible system. Dell reserves the right to limit quantities to five (5) systems per customer.


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