|

Service Descriptions

Service Descriptions

Service Descriptions

Click here for Dell's Total Satisfaction Return Policy
Click here for Dell's Limited Warranty Statement
Click here for Dell's Hardware Phone Technical Support Policy
Click here for Dell's Software License Agreement

Get Acrobat ReaderExternal link

Download Acrobat Reader to view and print the PDF Service Contracts


Service Contracts
CUSTOMER MASTER SERVICES AGREEMENT
Customer Master Services Agreement
This agreement applies to the Service Descriptions set forth below unless you have a separate signed agreement with Dell in which case the separate signed agreement applies.


HARDWARE SERVICE CONTRACTS
Hardware Services: On-Site or In-Home
Hardware Services: Return-to-Depot or Mail-In
DimensionTM  Hardware Service Agreement
Covers: Home and Small Business Next Business Day for DimensionTM  Customers. Except for public and corporate accounts.



SUPPORT SERVICES
Basic Hardware Service
Proactive Maintenance
Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries
Dell ProSupport Force10 Service
Single Incident Expired Warranty Support
Dell Solution Station Phone Support Service
ProSupport for End Users
ProSupport for IT
Fast Track Dispatch
Basic Hardware Support
Accidental Damage Services
Gold Technical Support for OptiPlexTM , LatitudeTM , PrecisionTM , DimensionTM  & InspironTM  Service Description
Bronze Support - Premier Enterprise Support Services
Silver Support - Premier Enterprise Support Services
Gold Support - Premier Enterprise Support Services
OpenManageTM  Subscription Service
PowerVault Advanced Software & Configuration Support
Keep your Hard Drive
Dell ProSupport for OEM
Dell Preventive Maintainence
NEW Product Protection Plan Terms and Conditions
Premium Phone Support
Battery Replacement Service (BRS)
Alienware Gaming Support and Services
ProSupport for Retail
ProSupport for Software Subscription & Support Service Description
ProSupport Service Description
ProSupport for Microsoft Lync


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription



Data Protection Options
Keep Your Hard Drive at Point of Need


DEPLOYMENT SERVICE
Client Installation (PC, Data Migration, Wireless, Peripheral) Service Description
Dell-EMC Installation Service Description
Dell EqualLogicTM  Service Agreement
PowerEdge Installation Service Description
PowerConnect Installation Service Description
PowerVault Storage Installation Service Description
Configuration Services (CFI) ImageDirect 2.5 - January 2010


CONTRACTS NOT AVAILABLE FOR NEW PURCHASE:
Dell On Call Helpdesk Service Description
Dell DJ Out Of Warranty Battery Replacement Service Description
Windows®  2000 Datacenter®  Software Support for Dell PowerEdgeTM  Servers
Advanced Windows Support
DirectLine Software Support
DirectLine Plus Software Support
Premier Warranty Support Service for DimensionTM  & InspironTM 
CompleteCareTM  Coverage
Distributed Device Management - Asset Management
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Asset Management
Remote Infrastructure Monitoring


Virtualization Readiness Assessment:
Virtualization Readiness Assessment

Terms & Conditions : Privacy Statement : Ads & Emails : Legal & Regulatory : Contact : Dell Recycling : Site Map : Feedback
Laptops | Desktop Computers | Business Laptops | Business Desktops | Workstations | Servers | Storage | Alienware | Ultrabooks | Monitors | Printers | LCD TVs, HD TVs & TV Accessories | Electronics & Accessories

All prices exclude taxes and environmental advanced disposal surcharges where applicable. Prices subject to error, change and/or substitution at Dell's discretion at any time without notice. Dell cannot be responsible for errors in typography or photography. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to customers in Canada. All purchases subject to Dell's Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third party service agreement. Copies available on request or at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) offer per eligible system. Dell reserves the right to limit quantities to five (5) systems per customer.

snWW21