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Service Descriptions

Service Descriptions

Service Descriptions

Click here for Dell's Total Satisfaction Return Policy
Click here for Dell's Limited Warranty Statement
Click here for Dell's Hardware Phone Technical Support Policy
Click here for Dell's Software License Agreement


Deployment Services – Enterprise Configuration & Deployment
Installation and Implementation of a Dell Network Switch
Remote Consulting Services

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Service Contracts
CUSTOMER MASTER SERVICES AGREEMENT
Customer Master Services Agreement
This agreement applies to the Service Descriptions set forth below unless you have a separate signed agreement with Dell in which case the separate signed agreement applies.



SUPPORT SERVICES
Dell ProSupport for Multivendor Software
Premium Phone Support
Basic Hardware Service
Proactive Maintenance
Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries
Dell ProSupport Force10 Service
Single Incident Expired Warranty Support
ProSupport for IT
Gold Technical Support for OptiPlexTM , LatitudeTM , PrecisionTM , DimensionTM  & InspironTM  Service Description
Bronze Support - Premier Enterprise Support Services
Silver Support - Premier Enterprise Support Services
Gold Support - Premier Enterprise Support Services
OpenManageTM  Subscription Service
PowerVault Advanced Software & Configuration Support
Keep your Hard Drive
Dell ProSupport for OEM
Dell Preventive Maintainence
NEW Product Protection Plan Terms and Conditions
Battery Replacement Service (BRS)
Alienware Gaming Support and Services
ProSupport for Software Subscription & Support Service Description
ProSupport Service Description
Dell Accidental Damage Service
ProSupport for Microsoft Lync


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription



Data Protection Options
Keep Your Hard Drive at Point of Need


DEPLOYMENT SERVICE
Client Installation (PC, Data Migration, Wireless, Peripheral) Service Description
Dell-EMC Installation Service Description
Dell EqualLogicTM  Service Agreement
PowerEdge Installation Service Description
PowerConnect Installation Service Description
PowerVault Storage Installation Service Description


CONTRACTS NOT AVAILABLE FOR NEW PURCHASE:
Dell On Call Helpdesk Service Description
Dell DJ Out Of Warranty Battery Replacement Service Description
Windows®  2000 Datacenter®  Software Support for Dell PowerEdgeTM  Servers
Advanced Windows Support
DirectLine Software Support
DirectLine Plus Software Support
Premier Warranty Support Service for DimensionTM  & InspironTM 
CompleteCareTM  Coverage
Distributed Device Management - Asset Management
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Asset Management
Remote Infrastructure Monitoring


Virtualization Readiness Assessment:
Virtualization Readiness Assessment

All prices exclude taxes and environmental advanced disposal surcharges where applicable. Prices subject to error, change and/or substitution at Dell's discretion at any time without notice. Dell cannot be responsible for errors in typography or photography. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to customers in Canada. All purchases subject to Dell's Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third party service agreement. Copies available on request or at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) offer per eligible system. Dell reserves the right to limit quantities to five (5) systems per customer.

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