Service Descriptions

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Service Contracts
CUSTOMER MASTER SERVICES AGREEMENT
Customer Master Services Agreement
This agreement applies to the Service Descriptions set forth below unless you have a separate signed agreement with Dell in which case the separate signed agreement applies.

HARDWARE SERVICE CONTRACTS
Hardware Services: On-Site or In-Home
Hardware Services: Return-to-Depot or Mail-In
DimensionTM  Hardware Service Agreement
Covers: Home and Small Business Next Business Day for DimensionTM  Customers. Except for public and corporate accounts.


SUPPORT SERVICES

IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription

Support Service Options
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description
On-Site Diagnosis
ProSupport for Your Enterprise
ProSupport for End Users
ProSupport for IT
Fast Track Dispatch
Basic Hardware Support
Proactive Maintenance
Accidental Damage Services
Gold Technical Support for OptiPlexTM , LatitudeTM , PrecisionTM , DimensionTM  & InspironTM  Service Description
Dell On Call Helpdesk Service Description
Bronze Support - Premier Enterprise Support Services
Silver Support - Premier Enterprise Support Services
Gold Support - Premier Enterprise Support Services
OpenManageTM  Subscription Service
PowerVault Advanced Software & Configuration Support
Keep your Hard Drive
Dell ProSupport for OEM
ProSupport for Advanced Infrastructure Manager
Dell Preventive Maintainence
ProSupport for Force10

Asset Protection Options
Extended Battery Service

Data Protection Options
Dell ProSupport Hard Drive Data Recovery
Dell ProSupport Certified Data Destruction

DEPLOYMENT SERVICE
Client Installation (PC, Data Migration, Wireless, Peripheral) Service Description
Dell-EMC Installation Service Description
Dell EqualLogicTM  Service Agreement
PowerEdge Installation Service Description
PowerConnect Installation Service Description
PowerVault Storage Installation Service Description
Configuration Services (CFI) ImageDirect 2.5 - January 2010

CONTRACTS NOT AVAILABLE FOR NEW PURCHASE:
Dell DJ Out Of Warranty Battery Replacement Service Description
Windows®  2000 Datacenter®  Software Support for Dell PowerEdgeTM  Servers
Advanced Windows Support
DirectLine Software Support
DirectLine Plus Software Support
Premier Warranty Support Service for DimensionTM  & InspironTM 
CompleteCareTM  Coverage
Distributed Device Management - Asset Management
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Asset Management
Remote Infrastructure Monitoring

Virtualization Readiness Assessment:
Virtualization Readiness Assessment

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