Dell IT Infrastructure Services are designed to deliver superior quality and value. We apply our world-class process management and "no excuses" culture to deliver what customers today need most -- flexibility and repeatable quality. We offer a focused portfolio of seven services suites to help you get the most out of your retail technology investments.
Assessment, Design & Implementation Suite
Dell knows how to effectively assess, design and implement new technology. We have addressed the challenges presented by more complex IT infrastructures in our own operations and at hundreds of companies worldwide. This experience enables us to implement services that allow you to take better advantage of industry standards to utilize emerging technologies, enhance performance, scalability, and help maximize the value of your IT investments.
Dell Deployment Services speed up the installation and utilization of new systems and simplify the ongoing maintenance and support of existing ones. Before you buy new systems, Dell will help you identify and account for existing hardware and software assets so you can develop a refresh strategy and better control costs. We can even install each system throughout your IT infrastructure.
Asset Recovery and Recycling Suite
Dell Asset Recovery and Recycling services provide the logistic and disposal capabilities to recover and dispose of owned and/or leased computer equipment in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system we recycle is overwritten to help protect the security of your data.
Dell offers comprehensive training and certification programs for Dell hardware and popular software applications. Our vast catalog of training courses offers a unique blend of high-end customized training solutions and can help ensure your employees are able to adopt new technologies quickly and effectively so company goals can be met.
Enterprise Support Suite
Dell Enterprise Support Services use a methodical and disciplined approach to help reduce service execution variability and maximize the performance and uptime of your Dell server and storage systems. With options such as Silver, Gold and Platinum Plus Enterprise Support Services, you're sure to find the right service level to meet your enterprise needs.
Client Support Suite
Dell Client Support Services are designed for IT professionals and end-users whose needs range from basic phone support to rapid response and resolution of complex problems. Our Client offerings provide flexible levels of support to get your desktops and laptops up and running so end-users can get back to business.
Service offerings include:
Retail Gold Technical Support*
This offering provides the advanced level of technical phone support you need for your new Point of Sale (POS) and manager workstation solutions. With direct access to industry-certified technicians that are trained in the retail environment, this service helps you speed the resolution of technical issues. Dell also provides a Retail Help Desk service for Retailers who do not have level one support or would like to outsource their calls.
Same Day On-Site Service*
This service helps you get your system back up and running in a short period of time so that there is minimum disruption to your business. A Dell-trained technician will arrive on-site within 4 hours after the problem is identified, replace the part/unit and restore your system to operation in a timely manner.
Next Business Day On-Site Service This service places a Dell-trained technician at your location the following business day, if necessary. Following phone-based troubleshooting with your help desk, Dell's Technical Support team can dispatch the correct parts/unit and service technician the next business day.
Managed Lifecycle Suite
Dell's Managed Lifecycle Services are designed for customers who wish to out-task all or part of the support of their client-computing environment. By applying service delivery and supply chain management expertise, these services help enhance efficiencies, reduce support cost, boost service levels - even in multi-vendor environments - and improve end-user satisfaction.
As one of the most successful direct-to-consumer operations in the world, Dell understands what retailers need to succeed. You can trust Dell to assist you in meeting your requirements for maintaining high lane uptime, deploying true store automation and optimizing the point of decision, sale and transaction. The demands on your business build with every transaction. Dell can help to make sure you are ready for all of them.