Currently, we collect PST and GST, or HST for all system purchases.
If you are exempt from sales tax, please provide your PST, GST, or HST exemption number in the appropriate fields on the Customer Billing page when ordering your system.
Dell does collect PST and GST, or HST for On-Site Service contracts in all provinces.
Dell systems typically take approximately 5 - 10 business days to build; however, the exact timeframe may vary depending on product availability.
Upon completion of your order, we will provide you with an estimated ship date.
You can track your order online through our Order Status tool. Click here for Order Status.
Why can't I track my Order Status online?
Please ensure that you are entering your permanent order number, not your temporary order number (applies only to online purchases) and your ship-to postal code. If you are still encountering difficulties, please contact the Customer Care department.
At the moment, the online Order Status tool cannot track Software and Peripherals* or Parts purchases, please use the request form to submit your Order Status request to Customer Care.
* Products shipped from our third party suppliers. These include peripherals such as, printers, scanners, and joysticks.
How long will it take to receive my Dell Software and Peripherals* purchase?
A
Your Dell Software and Peripherals purchase will normally be delivered to you within 2 to 5 business days from the date your payment is processed.
Your delivery will be sent directly from one of Dell's vendors via courier to the address you provided when ordering. If your Software and Peripherals order has not arrived within the specified time period, please use the request form to submit your Order Status request to Customer Care.
If you are ordering a Dell computer and Software and Peripherals product, your Software and Peripherals product will most likely arrive first.
My Software and Peripherals product isn't working correctly, what do I do?
Software and Peripherals products that are found to be defective may be returned to Dell for replacement within the first 30 days of the invoice date.
If you are within this time period and are having technical problems with your Software and Peripherals product, please call Technical Support at 1-800-847-4096.
If you are outside this time period and are having technical problems with your Software and Peripherals product, please contact the manufacturer of the product directly. Manufacturer's details can be found on the packaging, or click here for more information.
* Products shipped from our third party suppliers. These include peripherals such as, printers, scanners, and joysticks.
How can I get a price quote for a system that I am interested in?
A
Just configure your system online and add it to your cart. You can even share your cart with others, just by saving your cart and then providing them with the Cart Number, Cart Name or the e-mail address under which you saved the cart1 .
How do I obtain information on future products and components?
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Technology in the PC industry changes at a phenomenal rate. New products are introduced almost daily, and the only way to keep track of the new items and technology is to read the PC publications and try to keep abreast of upcoming releases. Our recommendation is to decide on a system currently available that suits your needs when you are ready to purchase a computer. And, as always you can check our website regularly for Dell's very latest product offerings. You can also sign-up for our Technology Updates e-mail by clicking here.
I am a resident of a foreign country and/or I wish to purchase a system for friends/family who live outside Canada. Where can I obtain further information?
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Located on our homepage, in the upper left hand side, is an option that will allow you to choose a country that is specific to your needs. Click here to go directly to that particular country's Dell homepage.
I am moving to another country. How my warranty is affected? I have purchased a Dell system from another country and am now residing in Canada. How can I obtain warranty service?
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All warranties purchased with the system are only applicable in the home country. If you are moving a Dell system to another country or into Canada, you will need to call the Extended Service sales Department in the receiving country and obtain a valid local service contract. That will ensure that your system is sufficiently and adequately covered in that country and city under the response time that you need.
In the US, you can call 1-800-727-3355 ext 66250 to buy a service contract.
In Canada, you can call 1-800-847-4096, 1 for English (3 for French), option 2, option 4 for service warranty sales.
For other countries, please refer to www.dell.com and choose the appropriate country from the drop-down country box.
Your Dell invoice is sent via Canada Post the day after your order ships from our Manufacturing facility. Depending on your location within Canada, it may take up to 2 weeks to receive your invoice.
If you have not received your invoice within 2 weeks after receiving your system, please use the request form to contact Customer Care. Please ensure that you include your Order Number or Customer Number in your email.
Your Dell invoice is sent via Canada Post the day after your order ships from our manufacturing facility. Depending on your location within Canada, it may take up to 2 weeks to receive your invoice.
Your invoice contains essential information, such as:
Your Dell invoice number
Your Dell account number
Name of your Dell sales representative
Your Service Tag number
Full listing of product or configuration purchased
Invoice and order dates
Customer Purchase Order Number (if you have a Dell account)
Total invoice amount
Ship-to and bill-to address
Standard Terms of Sale
You will also receive a Packing Slip with your computer. This is located in a plastic sleeve on the outside of the box. The Packing Slip also provides a listing of the product or configuration purchased. Other information, such as the Service Tag number, weight and number of pieces shipped, is also included.
If you are an end-user customer who bought new products directly from Dell Computer Corporation ("Dell") in Canada, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a 15% restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number, please use the request form to contact Customer Care. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to items purchased from our Software & Peripherals division. For those items, please instead refer to the Software & Peripherals division's then-current return policy. The "Total Satisfaction" Return Policy also does not apply to Dell | EMC storage products.
