Dell Canada Customer Care Online

Technical Assistance

A wide variety of technical resources are available online:

Technical Support Questions Find the answers to the most frequently asked technical questions regarding your system or peripherals.

My Account Questions Find the answers to the most frequently asked questions regarding setting up and managing your My Account.

Knowledge Base Search Locate help using Dell's most complete library of knowledge regarding questions or issues.

Or, if you require assistance with your Dell hardware or software, including Windows^®  2000 or 98 setup, or need help downloading drivers from our Web site, please call Technical Support at 1-800-847-4096. For your convenience, our Technical Support line is available 24 hours a day, 7 days a week.

Please have your 5- or 7-digit Service Tag number available. You will find this on the back of your desktop or on the bottom of your notebook.

Dell Invoices

Your Dell invoice is sent via Canada Post the day after your order ships from our Manufacturing facility. Depending on your location within Canada, it may take up to 2 weeks to receive your invoice.

If you have not received your invoice within 2 weeks after receiving your system, please call or fill out the Invoice Request page.

Your invoice contains essential information, such as:

Your Dell Invoice number Your Dell Account number Name of your Dell sales representative Your Service Tag number Full listing of product or configuration purchased Invoice and order dates Customer Purchase Order Number (if you have a Dell account) Total invoice amount Ship-to and Bill-to address Standard Terms of Sale

You will also receive a Packing Slip with your computer. This is located in a plastic sleeve on the outside of the box. The Packing Slip also provides a listing of the product or configuration purchased. Other information, such as the Service Tag number, weight and number of pieces shipped, is also included.

Software & Peripherals Purchases*

Your Software & Peripherals purchase will normally be delivered to you within 3 to 5 business days from the date your payment is processed.

Your delivery will be sent directly from one of Dell's vendors via courier to the address you provided when ordering. If your Software & Peripherals order has not arrived within the specified time period, please contact Customer Care at cs_canada@dell.com.

If you are ordering a Dell computer and Software & Peripherals product, your Software & Peripherals product will most likely arrive first.

Software & Peripherals products that are found to be defective may be returned to Dell for replacement within the first 30 days of the invoice date.

If you are within this time period and are having technical problems with your Software & Peripherals product, please call Technical Support at 1-800-847-4096.

If you are outside this time period and are having technical problems with your Software & Peripherals product, please contact the manufacturer of the product directly. Manufacturer's details can be found on the packaging.

* Software & Peripherals: Products shipped from our third party suppliers. These include peripherals such as, printers, scanners, and joysticks. Click here to read more on our Software & Peripherals policies

Total Satisfaction Return Policy

If you are an end-user customer who bought new products directly from Dell Computer Corporation ("Dell") in Canada, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a 15% restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

This "Total Satisfaction" Return Policy does not apply to items purchased from our Software & Peripherals division. For those items, please refer to the Software & Peripherals division's then-current return policy. The "Total Satisfaction" Return Policy also does not apply to Dell | EMC storage products.