Dell's Policies + Processes

Dell respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Dell family of companies with your consent, as required by law or to protect Dell, its customers, or the public, or with companies that help Dell fulfill its obligations with you, and then only with partners who share Dell's commitment to protecting your privacy and data. At any time you may contact Dell with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.

At Dell, your right to privacy and data security is a primary concern. That's why, whether you are purchasing a product or service from us or obtaining technical support, whether online or dealing with one of sales or technical support representatives over the phone, or simply visiting dell.ca,.we strive to ensure that every customer experience is safe and secure. Dell has prepared this Privacy Policy to inform you about our ongoing commitment to ensuring your personal information remains accurate, confidential and used only for identified purposes, regardless of how it is provided to us. This Policy also addresses how you can inquire about the personal information we hold about you and how we will respond to such a request.

Dell has certain specific guidelines we use for protecting the information you provide us during a visit to our Internet site (www.dell.ca ) or when you use our online support offerings such as support.dell.ca . Other Dell and Dell Co-branded sites may operate under their own privacy and security policies. You can also visit www.nclnet.org/essentials to learn more about how to protect your privacy on the internet through a consumer education campaign called Online E-ssentials, developed by Dell in partnership with the National Consumers League.

Additional Dell website and privacy information is available on the left. For more information about Dell's privacy or information usage guidelines, contact us at Privacy@Dell.com and put "privacy" in the subject line. The website and privacy guidelines in this Policy are applicable only to this domestic website and to Dell Canada Inc.

Scope of this Privacy Policy

This Privacy Policy applies only to personal information collected from individual customers. It does not apply to corporate or business contact information. In addition, this policy is not applicable to personal information that has been aggregated or made anonymous and no longer specifically relates to an identifiable individual. Dell reserves the right to use aggregated or anonymous information in any manner it considers appropriate.

When and Why Dell asks for specific types of personal information

In a few areas on our Web site and online customer support tools, as well as in our telephone interaction with customers, we ask you to provide information for a number of purposes including in order to enable us to proceed with processing and fulfilling your product or service purchase, to assist you with technical support issues, or to follow up with you after your product or service inquiry or purchase to obtain your feedback or to ensure that you are aware of Dell's product and service portfolio and any special offers or promotions we think may be of interest to you. In certain circumstances, it is completely optional for you to provide your personal information, and in other circumstances, such as in order to complete your purchase, such information must be provided. If you choose not to provide your personal information, we will advise you if a service cannot be performed without such information.

We request information from you when you:

Register on dell.com Place an order whether over the phone or online Provide feedback in an online survey or other method in order to help us improve the effectiveness of our customer relations Participate in a sweepstakes or other promotional offer Request e-mail notification of your order status (called "Order Watch") Subscribe to a newsletter or a mailing list Request technical support whether online through our Resolution Assistant Tool or from our telephone technical support Request assistance from our Product Advisor

The kind of personal information we will ask for includes your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as such other personal information that is needed to fulfill the purposes identified in this Privacy Policy.

Why We May Ask for Your Social Insurance Number

If your choice of payment for a Dell product is by way of leasing, we will ask for your Social Insurance Number (SIN). This is requested so that we can provide your information to a credit bureau in order to perform a credit analysis. The SIN is the best way to ensure that the information we are provided actually refers to you. This will avoid us making incorrect conclusions about your financial status. However, you should be aware that using your SIN in this manner is voluntary and you have the right to refuse to provide it to us.

Dell only uses your personal information for specific purposes

The information you provide will be kept confidential and used to maintain and support your customer relationship with Dell. This means enabling us to proceed with processing and fulfilling your product or service purchase, assisting you with technical support issues, or following up with you after your product or service inquiry or purchase in order to obtain your feedback or to ensure that you are aware of Dell's product and service portfolio and any special offers or promotions that we think may be of interest to you. In order to support your customer relationship with Dell, we may share your personal information with certain select service providers who have committed to keep your personal information confidential, use it only as directed by Dell and to secure your personal information in a manner that is consistent with this Policy.

You can opt-out of receiving further marketing from Dell at any time

As mentioned above, following your product or service inquiry or purchase, we will send you information about our various products and services, and any special offers or promotions we think may be of interest to you. Only Dell (or its select service providers) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Dell by clicking here. By doing so, you will access secure links for you to remove your personal information from Dell's contact lists for catalogues, phone, faxes and email.

Dell will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given to any outside organization for its use in marketing or solicitation without your consent. Under no circumstances do we sell our customer's personal information to third parties..

Disclosure to Service Providers

Dell will share your personal information with certain select service providers in order to support your customer relationship with Dell as detailed above. For example, service providers will be engaged to confirm your identity and address, to assist in the order fulfillment process, repair products purchased, to perform credit analyses, and to assist in alerting you to product and service offerings that we think may be of interest to you. All such service providers only use your information for the purposes and in the matter we have instructed them. They have also committed to keeping your personal information confidential, using it only as directed by Dell and to secure your personal information in a manner that is consistent with this Policy.

Your Consent to the Collection, Use and Disclosure of Your Personal Information:

The provision of your personal information to Dell means that you agree and consent that we may collect, use and disclose your personal information in accordance with this Privacy Policy. In addition, from time to time and where appropriate, Dell may request your specific authorization or consent.

If you choose to withdraw your consent, and for certain reasons, Dell is unable to comply with your request, we will always advise you that we cannot do so. These could include reasons such as:

you have selected the leasing option as payment for your purchase of one of our products and we require use of your personal information in order to continue processing your monthly payments; withdrawing your consent would result in our inability to fulfill the terms of your contract for products and/or services with us; or there are legal requirements for the use of your personal information.

Please be aware that in certain circumstances, Dell may be required to disclose your personal information without your consent such as to law enforcement or other government officials. This could arise, for example, where disclosure is required:

to comply with a subpoena, warrant or order made by a court with jurisdiction to compel the production of such information; to legal authorities for the detection and prevention of fraud or other criminal activity; or to our legal counsel in the event that any matter may the subject of litigation.

If Dell should be required to release your personal information without your consent, such as for the reasons listed above, we would always keep a record of what information was released, to which party it was released and why the circumstances necessitated such release. In order to respect your privacy to the fullest extent possible, Dell will only release the information to the extent that we have to.

Your Right of Access to Your Personal Information

Dell will permit you the reasonable right of access and review of your Personal Information. We will endeavour to provide the information in question within a reasonable time and no later than 30 days following receipt of your request. If we require additional time, or if we feel that we have grounds to refuse your request, we will tell notify you of new timing for our reply and/or the reasons for our extension or refusal. Dell reserves the right to charge for copies of your records, however we will always let you know in advance if there is any such charge. Dell will provide information from its records in a form that is easy to understand. To protect you, Dell may require sufficient information to allow us to confirm that the person making the request is authorized to do so before granting access or making corrections.

For How Long and Where Does Dell Keep My Personal Information?

We keep personal information only so long as is needed in order to meet the purposes set out in this Policy, including to enable us to meet any legal or regulatory requirements. Dell has retention standards for customer information and records management which set out these timelines. We have retention policies in place that govern the destruction of personal information.

The principal places in which Dell holds personal information are in Toronto, Ontario and nearby municipalities where off-site storage facilities may be located. Because Dell Canada is part of a global organization, personal information may be shared (including for storage and processing) among Dell affiliated companies in other countries including, but not limited to, Canada and the United States. Dell Canada has entered into agreements with such companies and has taken the measures described below (See "Dell and Related Companies") in order protect your personal information.

Dell wants to help you keep your personal information accurate

You can request the personal information that Dell has collected about you via the Internet at Privacy@Dell.com. You can request to have factual inaccuracies in this information corrected by contacting Privacy@Dell.com. As well, for both such requests, you can make such request by writing us at the address provided at the end of this Policy to the attention of Privacy Compliance Representative.

Dell Human Resources Web Sites

Dell has employment opportunities advertised on its web site, and in connection with a job application or related inquiry, you may provide Dell with personal information about yourself as contained in a resume, cover letter or similar materials. Dell may use this information for the purpose of responding to your inquiry or your job application. Unless you have advised us otherwise, even if you have not been accepted for the position to which you applied, Dell may retain your information for future consideration. As well, in the course of any job application, Dell may obtain further information about you as a result of verifying your references with previous employer(s). Dell may also keep this information on file for future use.

Dell and its Related Companies

Dell is a global organization and as such, a number of our business processes relating to our products and services occur on a global level. Dell Canada Inc. is a wholly owned subsidiary of Dell Inc., based out of Austin, Texas. In addition, there are a number of Dell affiliated companies throughout the world. Your information will be shared with Dell Inc. and such affiliated companies in order to assist us in providing the products and/or services that you have requested. Such companies will only use your information for the purposes we have agreed upon and for no other purposes. As these companies are situated outside of Canada, we have agreements in place requiring them to use the information only for the purpose for which it was provided and to have appropriate safeguards for the protection of that Personal Information.

Internet Commerce

The online store at dell.ca is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Dell is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Dell's Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call 1-800-WWW-DELL. It has always been a Dell practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase. While we strive to protect your personal information, Dell cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Dell, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.dell.com. Dell has no desire or intent to infringe on your privacy while using the dell.com site. For more information about these new technologies on dell.com visit our Cookies page.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to Dell.com are not covered by this privacy statement. We use the "" symbol to mark links that go to third-party sites.

You are solely responsible for maintaining the secrecy of your passwords or any account information provided either with respect to third party sites or Dell passwords/accounts. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

How to Contact Dell

Dell takes its responsibility to protect your privacy and the confidentiality of your personal information very seriously. There may be questions that you may have about this Privacy Policy, or you may feel that you have privacy concerns relating to Dell's use of your personal information. In order to address your privacy concerns, Dell has a team of Privacy Compliance Representatives who can assist with respect to privacy matters. They can be contacted through our toll free number at 1-800-387-5759 x5433, local number at 416-773-5433 or online at Privacy@Dell.com or they can be written to at the following address:

Attention: Privacy Compliance Representative

In addition, if your question or concern is not resolved to your satisfaction, you can contact Dell's Privacy Compliance Officer who has been appointed to oversee privacy compliance matters. He can be contacted at the e-mail address or the mailing address provided above,. All correspondence should be sent addressed to the attention of Privacy Compliance Officer. If you would prefer that he contact you via telephone, please indicate this in your correspondence with the number at which you wish to be reached.

Changes to Privacy Policy

Although our commitment to privacy will not change, in order to accommodate changes based on new legislation, legal developments (such as court decisions), or if the products and/or services that Dell offers changes, we reserve the right to amend this Policy from time to time. You will see that the date of the last update of this Policy (the "Effective Date") is listed below. If we update this Policy, the Effective Date will be changed to indicate when the last update was made.