Q: Can I order a custom-configured Dell computer at FUTURE SHOP?
A: No, the Dell products available at Future Shop are the pre-configured/pre-built computers and monitors listed on this page.
Q: Can I buy the Dell products available at FUTURE SHOP on Dell.ca?
A: Dell Computers available at FUTURE SHOP are pre-configured. All other Dell products sold at FUTURE SHOP are available on Dell.ca.
Q: How do I return a Dell product purchased at FUTURE SHOP?
A: FUTURE SHOP offers a 14 day return policy. All Dell products purchased through FUTURE SHOP should be returned and be in compliance with FUTURE SHOP’s return policy in order to receive a refund. Please refer to the FUTURE SHOP return policy or speak to a FUTURE SHOP sales representative for more information.
Q: What kind of warranty is included on Dell products purchased through FUTURE SHOP?
A: All Dell products come with a 1-year limited warranty*, Dell Flat Panel monitors come with a 3yr limited warranty. These warranties are covered by Future Shop.
Q: Is there a registration process for Dell products purchased at FUTURE SHOP?
A: No. Future Shop is authorized to perform Technical Support on all Dell Systems sold in Future Shop stores.
Q: Are extended warranties available?
A: FUTURE SHOP offers the opportunity to purchase additional customer support at the time of purchase. All additional years will be covered by FUTURE SHOP technical support. Please speak to a FUTURE SHOP sales representative for more information.
Q: Who can I contact if I need technical support?
A: Contact the store from which you originally purchased the system.