Dell will close its Ottawa Customer Contact Centre in the Q2 time-frame as part of company-wide efforts to increase the efficiency of its business, improve performance and provide better value for customers. More than 1,100 employees will be affected and offered other jobs within Dell or separation packages and career placement services. Customer support will be consolidated across existing Dell locations. Approximately 100 of the site’s employees will remain in Ottawa to support the company’s sales division.
“Differentiating Dell through superior service and support is one of the company’s strategic priorities. Our continued investment in new service offerings, technology and processes to deliver the services our customers want, whenever they want them, is driving improvements in overall customer satisfaction. We appreciate the contributions of our Ottawa team in this effort” said Michael Jaillet, Dell Ottawa site leader. “The decision to close Dell Ottawa was a very difficult one. We will do all we can to help our employees and our community partners through this transition.”
Dell has about 25 contact centres worldwide to support customers anytime, anywhere. To learn more about Dell in Canada, visit http://www1.ca.dell.com
About Dell Canada Inc.
Headquartered in Toronto, Ontario, Dell Canada Inc. is a wholly owned subsidiary of Dell Inc. Dell Canada is among the leaders in desktop products, notebooks, servers and storage, and has offices in Toronto, Ottawa, Montreal and Edmonton. Information on Dell Canada and its products can be obtained on the World Wide Web at www.dell.ca.
About Dell Inc.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit www.dell.com, or to communicate directly with Dell via a variety of online channels, go to www.dell.com/conversations. To get Dell news direct, visit www.dell.com/RSS.
