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FAQs

FAQs

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Frequently Asked Questions

QWhat is the Installment Plan?
QWhat is a Dell Preferred Account (DPA)?
QCan I have both the DPA and the Installment Plan for the same order?
QWhat are the available interest rates?
QHow do I make my monthly payments on the Installment Plan?
QHow do I make my monthly payments on the DPA?
QWhen is my first payment due on the Installment Plan?
QWhen is my first payment due on the DPA?
QWhy does Dell Financial Services ask for my SIN number?
QAm I required to provide my SIN number to Dell Financial Services when I apply for credit?
QWhy do I have to have the same Bill-to and Ship-to addresses on my order?
QWhat happens to my order if I am not approved for financing?

QWhat is the Installment Plan?
AThe Installment Plan is a loan which enables you to enjoy your Dell purchases by making 36 or 48 equal monthly payments, conveniently through our pre-authorized payment plan.
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QWhat is a Dell Preferred Account (DPA)?
AThe Dell Preferred Account provides an easy way to finance your initial Dell Home and Home Office purchase as well as add software, peripherals, or even a new PC to your account.This product is often a great solution for purchases under $500.Payments are the greater of $15 or 3% for each Credit Plan Balance shown on your Account Statement.
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QCan I have both the DPA and the Installment Plan for the same order?
AFor one purchase, only one financing plan can be used. For multiple purchases, it is possible to use the Installment Plan or the Dell Preferred Account to make your Dell purchases.
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QWhat are the available interest rates?
AInterest rates are determined by the Lender, Dell Financial Services Canada, based on its credit underwriting guidelines and depending on your creditworthiness, as determined by Lender in its sole discretion. For the Installment Plan, available interest rates are 13.99%, 16.99%, 18.99%, 21.99%, 26.99% and 28.99%. For the Dell Preferred Account, the interest rate is fixed at 28.99%.
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QHow do I make my monthly payments on the Installment Plan?
ABy using chequing or savings account details you provide to us, convenient payments will be auto debited from your account on a monthly basis.
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QHow do I make my monthly payments on the DPA?
ABy using chequing or savings account details you provide to us, convenient payments will be auto debited from your account on a monthly basis.
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QWhen is my first payment due on the Installment Plan?
AThe first payment will be automatically deducted from your bank account 1 month after your entire order is shipped.
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QWhen is my first payment due on the DPA?
AThe first payment will be automatically deducted from your bank account, approximately 1 month after your entire order is shipped.
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QWhy does Dell Financial Services ask for my SIN number?
ATo complete your financing quickly and efficiently, your SIN number, together with other personal information provided to us by you, is used by Dell Financial Services to access your credit bureau information. SIN numbers are unique. Therefore, a SIN number increases the likelihood we obtain your personal credit file when we place a request to credit reporting agencies.
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QAm I required to provide my SIN number to Dell Financial Services when I apply for credit?
AYou are under no obligation to provide your SIN. If you choose not to provide your SIN, Dell Financial Services can still access your credit bureau information but you will need to be prepared to provide Dell Financial Services with other personal information such as a major credit card number and your date of birth.
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QWhy do I have to have the same Bill-to and Ship-to addresses on my order?
ATo ensure a timely execution of your financing order, the same bill-to and ship-to addresses must be on the order. By having this, it protects you from fraud as well as ensures you will receive the equipment you ordered.
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QWhat happens to my order if I am not approved for financing?
AShould your order not be approved for financing, you will receive such a message shortly after your credit application is submitted. At this point you will be routed to choose another payment option or you may contact Dell for further assistance.
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All prices exclude taxes and environmental advanced disposal surcharges where applicable. Prices subject to error, change and/or substitution at Dell's discretion at any time without notice. Dell cannot be responsible for errors in typography or photography. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to customers in Canada. All purchases subject to Dell's Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third party service agreement. Copies available on request or at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) offer per eligible system. Dell reserves the right to limit quantities to five (5) systems per customer.

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