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Dell Networking Warranty Information

Dell Networking Warranty Information

Dell Networking Warranty Information

Dell Networking Warranty Information

Peace of mind

Select PowerConnect switches are backed by an industry-leading, Lifetime Limited Warranty which guarantees Basic Hardware Service (hardware repair or replacement) for life*.

Select PowerConnectTM  products carry an extended life limited hardware warranty with Basic Hardware Service (repair or replacement). The extended life limited hardware warranty extends until 5 years after end of product model sales. The PowerConnect products covered by the extended life limited hardware warranty are: the PowerConnect B-FCX series (excluding removable optics and LEDs), the PowerConnect B-FCXs series (excluding removable optics and LEDs), the PowerConnect W-Series access points (excludes W-AP68, W-AP175P, W-AP175AC and W-AP175DC) and the PowerConnect J-EX4200 series (excluding fans and power supplies, which carry a warranty of 5 years from date of shipment). The extended life limited hardware Warranty is not transferrable.

While Basic Hardware Service delivers reliable support for your hardware, most organizations benefit from additional levels of support to protect their IT investment and maximize productivity. We recommend Dell ProSupportTM * an enhanced suite of services that includes: 24x7 tech support, accelerated response times, immediate access to L2 technical experts, and proactive support options. Compare the additional features of ProSupport here. Go beyond the basics and start transforming your IT infrastructure into a true business asset.

Comparison of key industry lifetime warranties and terms

Dell PowerConnectHP NetworkingCisco
End of Life policyLifetimeLifetimeWarranty ends 5 years after product discontinuance
Typical Replacement1 Day1 Day1-10 days, varies by product
Power and FansLifetimeLifetime5 years
Optics and ModulesLifetimeLifetimeNo
Firmware maintenance updatesLifetimeFor as long as ownedFor as long as owned or up to 1 year from product discontinuance

Lifetime Limited Warranty

Select PowerConnect products carry a lifetime limited hardware warranty with Basic Hardware Service for life. Repair or replacement does not include troubleshooting, configuration, or other advanced service and support provided by Dell ProSupport Services. For more details see www.dell.com/Warranty

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